Get Help with your Energy and Water Bills
We do not provide Application Status Updates: Due to the high volume of households applying for HEAP assistance this year, our review times have been extended. You will hear back from us via USPS mail.
Help with Utilities
Home Energy Assistance Program (LIHEAP)
The Home Energy Assistance Program (HEAP) is a non-emergency federally-funded program that assists low-income households with paying home energy bills once a year. The Home Energy Assistance Program (HEAP) can offer income-eligible residents of Santa Clara County a credit to their utility bill. HEAP is available for people who purchase energy from PG&E, Silicon Valley Power or the City of Palo Alto as well as those who heat their home using wood, propane, or oil purchased from a vendor. Along with the utility credit, clients will also receive valuable information about energy conservation and practical tips on how to save energy and keep your utility bill at a manageable level.
Contact Us:
Call us at 1-877-278-6455 for more information or to request an application
Email us at heap@sacredheartcs.org for more information or to request an application by email
Click Here to check if your Energy Utility Provider is covered by SHCS. If your Energy Service Provider is not listed contact the California Department of Community Services and Development at (866) 675-6623.
Help with Water Bills
Low Income Household Water Assistance Program (LIHWAP)
LIHWAP provides a one-time payment assistance benefit of up to $15,000 on residential water bills for low-income households. Eligibility is based on household size, income, and Water Service Agency must be enrolled to receive Direct Payments. Assistance is paid directly to the water companies.
VW Water Rate Assistance Program (WRAP)
Sacred Heart Community Service is partnering with the Santa Clara Valley Water District (WRAP) to provide water assistance relief to extremely-low income households impacted by the pandemic.
Qualified applicants may receive up to $1,000. Payment will be made directly to the water company.
Click Here to check if your Water Utility Provider is covered by SHCS. If your Water Service Provider is not listed contact the California Department of Community Services and Development at (866) 675-6623.
Eligibility Requirements:
A completed and signed application.
Your total household gross income must not exceed the guidelines listed below
You receive service from a community water system (private wells and septic excluded); and
Your water system has enrolled in the program. Not all enrolled water systems can accept LIHWAP payments for current bills.
Renters: If your water bill is included in your rental payment, you may still qualify for LIHWAP if you are past due on rent. The application will require an additional step: you must complete an agreement with your landlord to apply the benefit amount.
Water Application Forms
All applications are in PDF format. Please see the attached instructions for additional information and requirements. Or Call us at (408) 916-5014 for more information or to request an application.